Check out our detailed post on contacting Lyft customer service: https://ridesharepanel.com/lyft-customer-service-contact-support/
There are a few different ways to get in tough with Lyft support:
24/7 hotline: 855-865-9552 (not a replacement for first response in emergencies)
Email support: email Lyft at firstname.lastname@example.org (usual response time is 1-2 days and responses are very helpful)
Fill out a form on the Lyft website: go to https://help.lyft.com/hc/en-us/requests/new and fill out a form, you will be provided resources that may solve your problem and your form will be sent to a customer service representative.
Lyft has a great customer service department, they are very helpful compared to the customer service offered by other rideshare companies.